Driver issue? I know I had a similar issue with a Dymo Printer, it printed the top half of the label and the bottom was garbled). We were able to get online and download the latest driver, go into the printer settings (from within Sage) and update everything there. For some reason the settings did not carry over from the printers and devices. So maybe double check and make sure the settings match from within all three sources: printer, Crystal, and Sage.