Sage 100

I just got off the phone with Sage, and there is a big bug in Sage 2015 for those customers using Sage Payment Solutions. When an order is placed, and a deposit (not auth) is taken on the Sales Order, then only a portion of the order is invoiced, and the remaining order is deleted instead of refunding only the UNUSUED portion of the deposit, it is refunding 100% of the deposit. Here is an example: Order # 123456 Line 1 $25 Line 2 $25 Line 3 $25 Line 4 $25 Deposit for $100 processed at time of order. Invoice lines 1,2 and 3 for a total invoice of $75. Customer does not want line 4 Delete sales order that is only showing line 4 for $25 (but note that deposit amount is still showing $100) Prompt asking to void credit card transaction with a response of yes, expecting it to refund the $25 VOIDS ENTIRE DEPOSIT OF $100!!

Anything word on what/when they intend to issue a fix? PU3 since PU2 has been finalized???

Hot Fix should be out ""soon"" since this is dealing with actual monies, they have issued a priority 1 on it. Not sure what exactly that means, but she assured me the hot fix would be out before PU2

Fix: https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=61816&sliceId=1&utm_medium=social&docType=kc&noCount=true&utm_source=twitter&utm_campaign=Social_Support&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&utm_content=1434061518&cmd=displayKC&dialogID=36492&isLoadPublishedVer=&stateId=36493&docTypeID=DT_Article

Woo!!

oh wait, no this isn't the fix... this is for a double posting. of GL. Thanks anyway

Pretty sure it indicates both. I'm not able to access the link due to some Sage portal error but the attached article and fix go with it.

You are correct! How strange that they merged it with a hotfix that already existed. Thanks Wayne!

So that is why I didn't notice it last night on the portal. They combined it into an existing one. How confusing can they really get. Hard enough to find the fixes, now they combine with a previous HF.