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  • 1.  I have a user reporting that when he switched a us

    Posted 04-24-2017 09:55
    I have a user reporting that when he switched a user to Office 365, Desktop version, Sage Intelligence reports will no longer launch unless Excel is already open. Do any of you know anything about this?


  • 2.  RE: I have a user reporting that when he switched a us

    Posted 04-24-2017 11:24
    I haven't run into that yet, but it probably is dependent on how it's installed. The default install for 365 is Click-to-Run, so it's installed in a user-centric (instead of machine-centric) way, which means the registry and folder structure is different. For example, the base Office 2016 install is at C:\Program Files (x86)\Microsoft Office\root\Office16, whereas it used to be at C:\Program Files (x86)\Microsoft Office\Office16. As a science experiment, i wonder if it works if you copy EXCEL.exe to the 'old' path.