Sage 100

I have a user at one of my clients on MAS 200 4.30 that can't get the PDF to come up after generating it through paperless (this is a register). Adobe says the file is in use. I log into the terminal server (everyone runs MAS 200 through terminal server) and it works just fine for me. I tried adding the user to the local admin group; no luck. Note that this one journal/register is legacy, not business framework. When she updates a business framework one, e.g. G/L daily transaction register, no issues. Is there a permission somewhere else I have to check for where this process may put a temp file or something?

I've seen this and wish I could remember the solution. I want to say it was a matter of reinstalling the paperless while logged in as Admin though I don't know why framework v non-framework issue is there.

I had this on a 4.40 Win 7 client, but whatever error I had was on Sage's web site. Had nothing to do with temps or lock files, but was one of those PIA Win 7 things. May have been the thing where you change the port and the security rights on the printer, but I can't remember for sure and not seeing whatever it as on the KB now.

What version is the terminal server? Since it works for you, I am guessing that it is in the TS wksetup.

What's the SU on 4.3? I just had one where I needed to install the latest SU to make paperless work after they'd migrated a workstation to Win 7. Clients don't think of those minor details - they just expect their software to work everywhere -- and I totally agree.

This is a Windows 2008 terminal server.

I should post back that I finally found the resolution -- I had to enable the user in Role Maintenance the ability to delete PDFs.