Sage 100

I have a recent very poor experience with Sage support asking for me to send data to them. It dealt with the cryptic ""A/L is invalid"" which appears related to SY_ClassEnhancement"" and I resolved just by poking around (and reading other advice here) and reinitializing same. However Sage has been <crickets chirping> since my last communication with them two weeks ago. This is ostensibly a show stopper for a maintenance paying end user trying to upgrade and I'm baffled why Sage goes through the dog and pony show of ""send us your data"" and then does nothing. I'm starting to think ""send us your data"" is shorthand for ""we don't know"" and ""go away

Wayne, we have had the same experience, time and time again, and I honestly believe it comes down to one simple truth that Sage will not admit: Sage is severely understaffed, and they do not have the resources (or time) to get to all of the support issues in a timely manner. If I had to guess, the data you sent is sitting in line behind far too many other data sets waiting to be picked up by that one guy in the basement who handles all of those support issues. So, in a lousy effort to defend Sage, I can almost guarantee you that you will hear back from them eventually because Sage is working on it. LOL!

Funny how I never get a survey from Sage for these lousy experiences.