Sage 100

I have a customer with RMA that does a fair amount of cross shipping. Seems that the RMA auto-generated transactions are: **Original Invoice #**, customer calls and needs a replacement (cross-ship) which is sent on **Cross Ship Invoice #**. Then the goods are received and the transaction generated is a credit memo that attaches to **Original Invoice #**. Have I mis-tuned something somewhere or am I incorrect in thinking that the cross ship invoice # should be credited when the RMA ROG transaction is updated? Instead I have this credit memo applied to the original invoice and the cross-ship invoice remains open.

well, let's say the customer does not pay the original invoice, because they returned the goods. Then the cross ship invoice goes out with a refreshed ""due date"". If here were 10 days between the original shipment and the cross ship invoice, that resets the clock on the customer paying the new invoice. I think it is working as designed. The original invoice (with the older due date) is paid off.

I guess so but it sure makes managing all these stray invoices quite challenging especially if you are doing any volume of returns.

I think many will agree that it is time for RMA to be updated. I don't think much has been done to it since its release many moons ago. The feature set needs to be modernized.

I believe the thinking is that the part retained by the customer should be represented on the invoice which they pay. Shouldn't make much difference until you get to serialized or lot items.