Sage 100

I have a customer who is on 2018.2 Standard. They had never used integrated credit card processing previously. During this last upgrade, I added APS processing. Everything seems to be going well except there is one cash receipt transaction earlier this week. I see the transaction on the journal with the CC approval code. This transactions posts to the GL (But not the AR custom). The customer says they see the money in their CC account with APS. However, the payment does not show up as applied against the customer's invoice when I look in Customer Maintenance. Has anyone run across anything similar? There is another customer/invoice in the same CR journal and this customer's account did update correctly with a credit card payment.

Hey Wayne, does the payment show up anywhere in transactions? I'd be happy to get online with you and the customer to see if I can help you. The area of the code where it actually applies the payment to the invoice is standard Sage, not specific to APS, but we might be able to figure it out, if you'd like. Can you tell if there's anything different about that invoice? Is it possible that there are two similar-looking invoices? I'm just taking wild-a** guesses because I've not seen this happen before. Just let me know if you want us to take a look.

@PhilipWhirley I'm going to call and get more info on Monday. She also mentioned something about trying click2pay despite us not having set it up yet. I don't know if she somehow clicked on the ""allow click2pay"". Let me gather more info Monday and I'll update you.

Cool, @WayneSchulz! We'll be here on Monday. If she has ClickToPay installed and not properly set up, it opens up more possibilities, though I still believe there's probably a simple explanation. In any case, we want her experience to be very positive so we'll be looking for any way we can help explain (or fix) it.