Sage 100

I have a customer that can't email from one of her companies in Sage (v5.10.7.0) but another company with the exact same settings in the Email tab of Company Maintenance can email just fine. I've verified everything is exactly the same, I've looked at it in DFDM, deleted & re-entered the data. Still nada. When I create a new company, it fails as well. What am I missing? Where else can I look at this?

Do you get an error and can you post it ?

Unable to login to SMTP connection. ChilkatLog: VerifySmtpLogin: DllDate: Jan 19 2012 UnlockPrefix: SBestSoftMAILQ Username: TX-MAWBERGW7:maweberg Architecture: Little Endian; 32-bit Language: ActiveX Need new SMTP connection checkForExistingConnection: Elapsed time: 0 millisec SMTP_Connect: Connecting to SMTP server 172.21.112.15:25 smtp_host: 172.21.112.15 smtp_port: 25 smtp_user: maweberg@mhplllp.com ConnectTimeoutMs_1: 30000 calling ConnectSocket2 IPV6 enabled connect with NO heartbeat. This is an IPV4 numeric address... AddrInfoList: AddrInfo: ai_flags: 4 ai_family: 2 ai_socktype: 1 ai_protocol: 0 ai_addrlen: 16 ai_canonname: (NULL) --AddrInfo --AddrInfoList Connect using IPV4. ipAddress1: 172.21.112.15 myIP_3: 172.21.112.125 myPort_3: 64872 connect successful (2) socketConnect: Elapsed time: 0 millisec InitialResponse: 220 servermail10.mhpllp.com Microsoft ESMTP MAIL Service ready at Fri, 15 Jan 2016 15:47:40 -0700 initialResponse: Elapsed time: 0 millisec sendingHello: EHLO TX-MAWBERGW7 sendEhlo: Elapsed time: 0 millisec helloResponse: 250-servermail10.mhpllp.com Hello [172.21.112.125] 250-SIZE 26214400 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES 250-AUTH NTLM 250-8BITMIME 250-BINARYMIME 250 CHUNKING helloResponse: Elapsed time: 0 millisec login_method: NTLM Using Microsoft SSPI NTLM. response: 535 5.7.3 Authentication unsuccessful Logon denied. Check username, password, and domain NTLM authentication failed Failed to login using NTLM method --SMTP_Connect Failed to connect to SMTP server. Failed. --VerifySmtpLogin --ChilkatLog

That's the error we get, but she's entered the password into notepad, I copied & pasted it into the company code that works, saved it & tested email...everything works. I copy & paste into other company, it doesn't work.

Try copying and pasting the password using DFDM from the company that works to the company that doesn't in SY_Company ??

Did that, still fails. :(

Okay, so more information...when I create a brand new company & enter the email information & test everything works perfectly. If I copy the offending company over this new company, it causes the email to fail.

In the company that doesn't work, is there an email address in the Email Address field on Main tab of Company Maintenance? Is there one in company that does work?

Went into DFDM & removed all of the email info from the fields & changed UsePDFLockFile from Y to N. Went back into Company Maintenance & had her re-enter all of the info & everything works as expected. Was it the PDF Lock File thing??