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  • 1.  I have a CRM customer uses Exchange and gets a mas

    Posted 01-03-2019 13:41
    I have a CRM customer uses Exchange and gets a massive amount of logs built over time to the point they start to run out of disk space. I've asked the IT guy if he wants a batch file setup under task scheduler to purge them periodically (and thought he'd written already, but he hadn't). I think I've set these logs to bare minimums but we still get this build up. Can we turn off the Exchange logs completely or is that not recommended?


  • 2.  RE: I have a CRM customer uses Exchange and gets a mas

    Posted 01-03-2019 13:48
    @MarcCregan @JohnWilder


  • 3.  RE: I have a CRM customer uses Exchange and gets a mas

    Posted 01-14-2019 17:19
    Hey @Moira Goggin, I am still acclimating to the new system, but wanted to respond.

    Two questions:
    1) What version of Sage CRM is your customer using?
    2) Have you investigated or opened the log files to see what they're capturing?

    ​

    ------------------------------
    Basil Malik
    President/CEO
    Tulsa OK
    539-424-3071
    ------------------------------



  • 4.  RE: I have a CRM customer uses Exchange and gets a mas

    Posted 01-14-2019 18:26

    Hi Basil

    Sage CRM 2015
    Logs are pretty generic, I'll log in and check and get you a sample.



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    Moira Goggin
    Owner
    Chismet Consulting Corp.
    Long Beach CA
    562-989-8400
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    Original Message


  • 5.  RE: I have a CRM customer uses Exchange and gets a mas

    Posted 01-14-2019 18:46

    Hi Moira,

    The primary reason why I'm asking about the version is due to a change that Microsoft made on their end that created a large disruption to Sage CRM's capability to fully integrate with Exchange. That same issue also created severe bloating to log files. This change occurred while Sage CRM 2017 was released about a year and a half ago. Microsoft decided it was going to alter how it allowed external resources to access and integrate to the Contacts piece of Exchange. Sage was able to modify the integration, but it didn't release a stand-alone patch just for that bug. Sage CRM systems had to be installed to version 2018 R1 or later in order to get the fix for contact synchronization.

    TL;DR version: If your client is using any version prior to Sage CRM 2018 R1, your best bet to fix the bloating log issue is to disable the Exchange Synchronization of Contacts within Sage CRM. The log files likely contain the recurring errors for each user's mailbox rejecting the update/addition of contacts.



    ------------------------------
    Basil Malik
    President/CEO
    Tulsa OK
    539-424-3071
    ------------------------------

    Original Message


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