Sage 100

I have a client who is running multiple companies in MAS90. They have one customer set to email statements using Paperless, but somehow that customer received a statement for a different customer in the other MAS company. I have a copy of the actual email the customer received, and if I look in paperless & open that document, it did cross companies...how?? The customer it grabbed doesnt even have paperless enabled. I dont know yet if it did it for any others.

Is the file name similar? First I'm hearing of something like this though I'd be interested to hear if there's a resolution.

Are the customer numbers the same and are PDF's for all companies stored in the same location?

Could the different customer be set up in the company using paperless by any chance ? Customer no's are close and they put the paperless customer email into wrong account??? Just a thought?

Customer numbers are not close at all; one is ACUPHSA & the other is MOAUTMO. One company (the one that the statement was generated in), has a Company & Document specific setting in Paperless. The other company does not & falls into the All Companies, All Documents for AR & its a different folder/location on the server than the other. The customer that received the email has their settings & email address correct. The customer whose statement was actually selected doesnt have Paperless turned on or an email on file, so its not like the one email is on the other customer... I have no idea how these could have mixed.

Does the end user know if they had both companies open at same time???

Not sure how that could happen, haven't ran into it before. You might want to start with correcting the setup pointing to all companies, all documents. If one company has it's own specific setup then do the same for the other one. Might be conflicting with saying send all docs for ALL companies here when that's not really what they want.

Anything odd like a delete/renumber/merge having been done or users sharing their Sage 100 logins? Keep us posted as this seems to be a rare one.

ok...looking at the timing the pdf's were created, the same user ran both batches at the same time. The one was created at 17:18:50 (the last one of the batch from one company) & the other at 17:18:51 (the 5th entry in the batch from the second company). So as the one batch was generating, she ran the other batch & somehow they mixed files during sending... I can tell her not to start one until the other is finished, but the data should still not mix.

@DianeRuth, I think you really pointed me in the right direction. Thank you for all suggestions that lead me to looking at the times & other options...

Your welcome!