Sage 100

I have a client that was recently upgraded to version 2014 (Standard). When we check the license count (*info) it tells us there are 5 licenses, however it will only let us log on 4 users. When the 5th user tries to logon they get a ""No. of licenses exceeded message"". Any ideas?

How many did they purchase? Sage gives one user license for Sage CRM. Either they only purchased 4, or they purchased 5 and the count should be 6 and Sage Sales can help and get a new set of keys generated with the proper counts.

I am not sure how many they had and am checking into that, but in the meantime will the license count actually show one more than they can use do to the license reserved for Sage CRM?