Sage 100

I have a client that needs to 'unship' an order that was double shipped in SO, 4.4.2. Since the order has been invoiced, I cannot enter a negative shipping entry. Do I need to enter a negative regular SO invoice? There are serial numbers involved.

How were you able to double ship when there were SN's involved?

I am waiting for verification, but I think they just sold twice as many using twice as many serial numbers. They can ship thousands of one item on one order.

Oh, so it wasn't that the order was shipped twice, but rather the order had too many items on it. I would go with a credit memo. Might want to try in the test company first though with only a couple SN's to see what it does to the cost.