Sage 100

I have a client running Sage 100 Std 2014 PU7. We have been doing imports to General Journal Entry for a few years, and generating PDFs in Journals & Registers. The client recently had a major virus, but had complete server backups and wiped individual workstations to recover. Now, VI imports to General Journal do not generate a PDF. Manually entered General Journal entries do generate a PDF as usual. Has anyone run across this issue before?

Is this a paperless office PDF or something else?

Yes.

Import one and then enter one. Next, VI export GJ and compare the entries.

Moira, I started to try your suggestion, and noticed that imported GJ PDF worked fine for me. Did some checking and apparently IT guys who helped with virus recovery, installed a pdf printer of their own and had client print to that, instead of their normal printer that would trigger paperless. Thank you for the response.

Glad you found the answer! Love those IT guys...