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  • 1.  I don't even know what to label this

    Posted 06-26-2024 10:17

    Obviously my week for weird sh*t.  Have a client I upgraded from 2020 to 2024.1 over the past two days.  In their 2020 version, I can go into AP and see vendors, GL and see current activity, etc. I go into Payroll and click on the lookup for employees and it says 0 records.  I try the Employee Listing - Data Not Selected.  After converting to 2024 - SAME THING.

    Client goes in (SAME Role that I have) and can see their employees.  I can go into PR Options, Company Tax Group Setup, etc, and I see stuff there, but anything to do with the employees acts like there is no data.

    It's the ONLY 2024 installed, so it's not like I'm in the wrong place, and it's the same company code, so....

    What?  Just WHAT?????

    I'm about ready to assume the fetal position.



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    Beth Bowers
    (269) 358-0989
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  • 2.  RE: I don't even know what to label this

    Posted 06-26-2024 10:32
    Did they implement Department security for users (and leave you off)?

    Michelle Taylor
    DSD Business Systems
    205-201-3879




  • 3.  RE: I don't even know what to label this

    Posted 06-26-2024 10:38

    THANK YOU, @Michelle Taylor!  It's been so long since I had someone using that where I wasn't the one who helped them set it up in the first place, that I never even thought of that.

    WAA HOOOOOOOO!  Heart rate is going back down now!



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    Beth Bowers
    (269) 358-0989
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    Original Message


  • 4.  RE: I don't even know what to label this

    Posted 06-26-2024 11:20

    That one bit me recently when I got a new SPC user id and and then had the same experience as you.  Had to replace the user id in PR Dept Security at a client.



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    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
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    Original Message


  • 5.  RE: I don't even know what to label this

    Posted 06-26-2024 11:38

    Hoping that it will remain in the forefront of my mind for a while now!



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    Beth Bowers
    (269) 358-0989
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    Original Message


  • 6.  RE: I don't even know what to label this

    Posted 06-26-2024 11:48

    One other quick thought, in case it comes up in the future, don't forget about the Company Maintenance option to store PR files somewhere else.

    If they put PR data into a folder that has restricted permissions, that could break things in Sage for you, if you don't have access to that path.



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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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    Original Message


  • 7.  RE: I don't even know what to label this

    Posted 06-26-2024 12:26

    I DID think about that, at least, and I was able to go into DFDM and see the data there (which contributed to my general hysteria).  I think that other Sage issue (poof! screens) and one of our clients on a cloud environment who keeps having all of their printers go to offline is pushing me this week.



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    Beth Bowers
    (269) 358-0989
    ------------------------------

    Original Message


  • 8.  RE: I don't even know what to label this

    Posted 06-26-2024 13:05

    I've been snagged by the old PR Dept Security thing a couple of times, even on systems where I helped the customer set that up. It's so infrequently used that I just do not remember it. Ugh.

    Karen



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    Karen O'Lane
    Accounting Systems, Inc. (ASI)
    kolane@asifocus.com
    559-448-0900
    559-577-4142
    http://www.asifocus.com
    ------------------------------

    Original Message


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