Sage 100

I created some UDFs, all with the same name ""UPS_ACCOUNT"", string of length 10, and added the UDFs to Customer Maintenance, Sales Order Header, Sales Order Invoice Header, AR Transaction update, and AR invoice History. The data stored in the Customer Maintenance UDF mysteriously disappears about once a month. This has happen 4-5 times since I set it up back in April. I have rebuilt key files, ran the 2 custom office utilities, update custom panels and rebuild customizer log, combed through the customer audit log, and the system activity log. I've got nothing... ready to reinitialize data files and leave the country.

where are you headed? after the last few days I've had, I may want to join you, the Caribbean sounds nice. What version are they on? Do you lose the UDF in all records or just some customers? if it is some customers you might check the data source on the customer record to make sure it is not populating a blank record from invoice update. I had a different problem but somewhat similar in version 4.4 where the entire customer records were disappearing randomly.

** Correction - I meant to say check the data source on the UDF for the Customer Record

What version of MAS? @KathleenMatthews - I read Doug's post through twice and I do not see it so I feel safe in asking........

Version 4.3.18. I will check the data source later today.