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I cannot for the life of me get the PDF converter

Therese Logeais

Therese Logeais03-22-2012 14:02

Therese Logeais

Therese Logeais03-22-2012 14:02

Jim Woodhead

Jim Woodhead03-22-2012 14:02

Nancy Hanson

Nancy Hanson03-22-2012 14:02

John Broadfoot

John Broadfoot03-22-2012 14:03

Therese Logeais

Therese Logeais03-22-2012 14:03

Jim Woodhead

Jim Woodhead03-22-2012 14:03

Jim Woodhead

Jim Woodhead03-22-2012 14:04

Therese Logeais

Therese Logeais03-22-2012 14:04

Jim Woodhead

Jim Woodhead03-22-2012 14:06

Therese Logeais

Therese Logeais03-22-2012 14:07

Jim Woodhead

Jim Woodhead03-22-2012 14:07

Beth Bowers

Beth Bowers03-22-2012 14:08

Jeff Schwenk

Jeff Schwenk03-22-2012 14:09

Jim Woodhead

Jim Woodhead03-22-2012 14:09

Jim Woodhead

Jim Woodhead03-22-2012 14:10

Therese Logeais

Therese Logeais03-22-2012 14:12

Therese Logeais

Therese Logeais03-22-2012 15:29

Brian Buck

Brian Buck03-22-2012 19:49

  • 1.  I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:01
    I cannot for the life of me get the PDF converter installed on Windows 7 64bit workstation (MAS 90). I've uninstalled and reinstalled wksetup, ran the update, manually ran the pdfinstall and NOTHING! No device at all. Logged in as admin as well. Rebooted too. Thoughts?


  • 2.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:02
    yep again


  • 3.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:02
    yep


  • 4.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:02
    did you turn off UAC?


  • 5.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:02
    UAC turned off?


  • 6.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:03
    What are the symptoms? Do you see the PDF show up in printers or no?


  • 7.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:03
    No other installs. @JimWoodhead do I need the patch with .18 installed?


  • 8.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:03
    Any old installs on the computer?


  • 9.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:03
    4.4.18 btw


  • 10.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:03
    You installed the patch?


  • 11.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:04
    Do you mean no printer? You can manually add that printer, using the amyuni.inf as the driver.


  • 12.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:04
    did you install the pdfinstall.exe in home


  • 13.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:04
    No, there is no printer at all.


  • 14.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:05
    @BethBowers is that in the home directory as well?


  • 15.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:05
    Tried it and I get an error 1767 invalid driver or something similar in the log


  • 16.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:06
    you have 4.4.0.8 not .18 right


  • 17.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:07
    no, it's .18


  • 18.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:07
    you need the patch on 4.3.0.18


  • 19.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:08
    Yes, it's in the Home folder


  • 20.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:08
    so you are on 4.30 correct .. You need the PDF patch


  • 21.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:09
    On v4.3, you need the big ol patch, 208 MB


  • 22.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:09
    LM-4046 is required for 4.30.18+


  • 23.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:10
    Good luck finding it on Atlas. You should be able to access BOSS however.


  • 24.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:10
    I had that same issue. (nod to @Wayne!!)


  • 25.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:11
    I will make it easy. https://www.sugarsync.com/pf/D08176_77_6400906971


  • 26.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:12
    I didnt even try Atlas. Thanks, Jim!


  • 27.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:15
    KB 524104 addresses this. Tried that yet?


  • 28.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:16
    You will also want to make sure that the CDINTF300.dll is showing in the C:\Windows\System32 folder and will want to change the printer port from LPT1 to a new local port.


  • 29.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 14:52
    Yay!!! Thanks so much for your quick responses everyone! And sorry @JimWoodhead I meant 4.3.18. I didn't notice I typed 4.4 until I reread this thread. Downloaded the patch, installed it on the server, ran wksetup on the server, reran wksetup on the workstation, changed the port and voila!!


  • 30.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 15:27
    28 responses within 30 minutes. I think you would still be on hold wtih Sage support. Go Team!


  • 31.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 15:29
    I was thinking that. Crazy the power we with have with this. The thing with the win7 printers is everyone has to go through it once. and then you get it.


  • 32.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 15:29
    I LOVE this group!!! Thanks again everyone!


  • 33.  RE: I cannot for the life of me get the PDF converter

    Posted 03-22-2012 19:49
    Good job all!!