Sage 100

I am ready to pull my hair out! I can't get an answer from a sales advisor as to how often a company can make changes to their subscription. My customer wants to decrease his user count now by one and may need to decrease another user in a couple of months. Can he change his subscription only once a year or does it matter?

I'm not surprised you can't get an answer; even they don't know the answer!!

Bigger question is if he is dropping licenses, does he get a refund? My way of thinking would be that who cares how often they switch especially if they don't get a refund. Are they a monthly pay? More to think about. Do you really want to endure hell twice or more?

They can change any time, if they drop users or downgrade editions, I don't believe they will get a refund though (that has been pretty standard practice with perpetual). We get an email authorization from the customer and forward that to the Sales Ops team for processing.

Thank you.

Dear Lord. Why wouldn't customer expect refund if taking the trouble to notify Sage of license changes? Literature only states customer must provide 30 days notice. If Sage balks at refunds on annual licenses, then monthly is preferable. When 100c was first introduced, Sage touted the flexibility of license changes as a money saving feature (pay for what you use).