Sage 100

I'd copy/paste into Notepad++ and look for extra invisible characters.

@Kevin Moyes - ugh, nothing.

I'd copy/paste into Notepad++ and look for extra invisible characters.

Try a different computer?

@Kevin Moyes - ugh, nothing.

I'd copy/paste into Notepad++ and look for extra invisible characters.

@Brett Zimmerman - I actually logged onto the server and did a test run from there and got the same thing.  I feel like there's some switch somewhere in some hidden file that needs to be flipped for that form...

Try a different computer?

@Kevin Moyes - ugh, nothing.

I'd copy/paste into Notepad++ and look for extra invisible characters.

I asked Copilot. Are you formatting the text box as HTML?

---------------

To add an HTML link (hyperlink) into a Crystal Report, you can use the following steps:

Steps to Add a Hyperlink in Crystal Reports

Select the Field or Object:

Right-click on the text box, image, or field where you want to add the hyperlink.

Access the Format Editor:
From the context menu, select "Format Field" (or "Format Object" depending on the type of object).

Navigate to the Hyperlink Tab:

In the Format Editor dialog box, go to the "Hyperlink" tab.

Set the Hyperlink:
Choose one of the following options:

Static URL: Enter a fixed URL (e.g., https://example.com).
Dynamic URL: Use a formula to dynamically generate the URL based on field values. Click the Formula Editor button (a pencil icon) and write a formula like:Crystal"https://example.com/details?id=" & {YourFieldName}

Apply and Save:
Click OK to save your changes and close the dialog box.

Preview the Report:

When you preview the report, the field or object will now act as a clickable hyperlink.

@Brett Zimmerman - I actually logged onto the server and did a test run from there and got the same thing.  I feel like there's some switch somewhere in some hidden file that needs to be flipped for that form...

Try a different computer?

@Kevin Moyes - ugh, nothing.

I'd copy/paste into Notepad++ and look for extra invisible characters.

@Jerry Norman Copilot is talking about Crystal, not Paperless Messages

I asked Copilot. Are you formatting the text box as HTML?

---------------

To add an HTML link (hyperlink) into a Crystal Report, you can use the following steps:

Steps to Add a Hyperlink in Crystal Reports

Select the Field or Object:

Right-click on the text box, image, or field where you want to add the hyperlink.

Access the Format Editor:
From the context menu, select "Format Field" (or "Format Object" depending on the type of object).

Navigate to the Hyperlink Tab:

In the Format Editor dialog box, go to the "Hyperlink" tab.

Set the Hyperlink:
Choose one of the following options:

Static URL: Enter a fixed URL (e.g., https://example.com).
Dynamic URL: Use a formula to dynamically generate the URL based on field values. Click the Formula Editor button (a pencil icon) and write a formula like:Crystal"https://example.com/details?id=" & {YourFieldName}

Apply and Save:
Click OK to save your changes and close the dialog box.

Preview the Report:

When you preview the report, the field or object will now act as a clickable hyperlink.

@Brett Zimmerman - I actually logged onto the server and did a test run from there and got the same thing.  I feel like there's some switch somewhere in some hidden file that needs to be flipped for that form...

Try a different computer?

@Kevin Moyes - ugh, nothing.

I'd copy/paste into Notepad++ and look for extra invisible characters.

I knew I was missing something. Sorry to bother!

You've probably also tried these:

• use their HTML code in your internal system.
• use their html code in comletely independent web page
• confirm the same failures in another form besides SO
• Is there some dll-type file that interprets html code for Sage? Is it bad?

------------------------------
Jerry Norman
Smartbridge Partners
(512) 653-7498
------------------------------


Original Message:
Sent: 10-23-2025 15:19
From: Beth Bowers
Subject: HTML in Paperless

@Jerry Norman Copilot is talking about Crystal, not Paperless Messages

------------------------------
Beth Bowers
Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
(269) 358-0989


Original Message:
Sent: 10-23-2025 15:15
From: Jerry Norman
Subject: HTML in Paperless

I asked Copilot. Are you formatting the text box as HTML?

---------------

To add an HTML link (hyperlink) into a Crystal Report, you can use the following steps:

Steps to Add a Hyperlink in Crystal Reports

Select the Field or Object:

Right-click on the text box, image, or field where you want to add the hyperlink.

Access the Format Editor:
From the context menu, select "Format Field" (or "Format Object" depending on the type of object).

Navigate to the Hyperlink Tab:

In the Format Editor dialog box, go to the "Hyperlink" tab.

Set the Hyperlink:
Choose one of the following options:

Static URL: Enter a fixed URL (e.g., https://example.com).
Dynamic URL: Use a formula to dynamically generate the URL based on field values. Click the Formula Editor button (a pencil icon) and write a formula like:Crystal"https://example.com/details?id=" & {YourFieldName}

Apply and Save:
Click OK to save your changes and close the dialog box.

Preview the Report:

When you preview the report, the field or object will now act as a clickable hyperlink.

------------------------------
Jerry Norman
Smartbridge Partners
(512) 653-7498


Original Message:
Sent: 10-23-2025 15:06
From: Beth Bowers
Subject: HTML in Paperless

@Brett Zimmerman - I actually logged onto the server and did a test run from there and got the same thing.  I feel like there's some switch somewhere in some hidden file that needs to be flipped for that form...

------------------------------
Beth Bowers
Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
(269) 358-0989


Original Message:
Sent: 10-23-2025 15:03
From: Brett Zimmerman
Subject: HTML in Paperless

Try a different computer?

------------------------------
Brett Zimmerman
Net at Work
Greater Boston Area


Original Message:
Sent: 10-23-2025 14:38
From: Beth Bowers
Subject: HTML in Paperless

@Kevin Moyes - ugh, nothing.

------------------------------
Beth Bowers
Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
(269) 358-0989


Original Message:
Sent: 10-23-2025 10:39
From: Kevin Moyes
Subject: HTML in Paperless

I'd copy/paste into Notepad++ and look for extra invisible characters.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON

HTML email bodies are basically sent as text, and interpreted by the email client.  Incorrect HTML code fails to be interpreted by the email client.

I knew I was missing something. Sorry to bother!

You've probably also tried these:

• use their HTML code in your internal system.
• use their html code in comletely independent web page
• confirm the same failures in another form besides SO
• Is there some dll-type file that interprets html code for Sage? Is it bad?

@Jerry Norman Copilot is talking about Crystal, not Paperless Messages

I asked Copilot. Are you formatting the text box as HTML?

---------------

To add an HTML link (hyperlink) into a Crystal Report, you can use the following steps:

Steps to Add a Hyperlink in Crystal Reports

Select the Field or Object:

Right-click on the text box, image, or field where you want to add the hyperlink.

Access the Format Editor:
From the context menu, select "Format Field" (or "Format Object" depending on the type of object).

Navigate to the Hyperlink Tab:

In the Format Editor dialog box, go to the "Hyperlink" tab.

Set the Hyperlink:
Choose one of the following options:

Static URL: Enter a fixed URL (e.g., https://example.com).
Dynamic URL: Use a formula to dynamically generate the URL based on field values. Click the Formula Editor button (a pencil icon) and write a formula like:Crystal"https://example.com/details?id=" & {YourFieldName}

Apply and Save:
Click OK to save your changes and close the dialog box.

Preview the Report:

When you preview the report, the field or object will now act as a clickable hyperlink.

@Brett Zimmerman - I actually logged onto the server and did a test run from there and got the same thing.  I feel like there's some switch somewhere in some hidden file that needs to be flipped for that form...

Try a different computer?

@Kevin Moyes - ugh, nothing.

I'd copy/paste into Notepad++ and look for extra invisible characters.

Thanks. I knew that, but didn't know that ..

My 1st three questions are relevant, no? Basically, under what circumstances and location does the desired html code work? 

Does it work on a SO email in a Sage system v2021-24? Maybe something weird with v2025?

HTML email bodies are basically sent as text, and interpreted by the email client.  Incorrect HTML code fails to be interpreted by the email client.

I knew I was missing something. Sorry to bother!

You've probably also tried these:

• use their HTML code in your internal system.
• use their html code in comletely independent web page
• confirm the same failures in another form besides SO
• Is there some dll-type file that interprets html code for Sage? Is it bad?

@Jerry Norman Copilot is talking about Crystal, not Paperless Messages

I asked Copilot. Are you formatting the text box as HTML?

---------------

To add an HTML link (hyperlink) into a Crystal Report, you can use the following steps:

Steps to Add a Hyperlink in Crystal Reports

Select the Field or Object:

Right-click on the text box, image, or field where you want to add the hyperlink.

Access the Format Editor:
From the context menu, select "Format Field" (or "Format Object" depending on the type of object).

Navigate to the Hyperlink Tab:

In the Format Editor dialog box, go to the "Hyperlink" tab.

Set the Hyperlink:
Choose one of the following options:

Static URL: Enter a fixed URL (e.g., https://example.com).
Dynamic URL: Use a formula to dynamically generate the URL based on field values. Click the Formula Editor button (a pencil icon) and write a formula like:Crystal"https://example.com/details?id=" & {YourFieldName}

Apply and Save:
Click OK to save your changes and close the dialog box.

Preview the Report:

When you preview the report, the field or object will now act as a clickable hyperlink.

@Brett Zimmerman - I actually logged onto the server and did a test run from there and got the same thing.  I feel like there's some switch somewhere in some hidden file that needs to be flipped for that form...

Try a different computer?

@Kevin Moyes - ugh, nothing.

I'd copy/paste into Notepad++ and look for extra invisible characters.

HTML email bodies are basically sent as text, and interpreted by the email client.  Incorrect HTML code fails to be interpreted by the email client (and it is displayed literally, including the tags, as Beth describes).

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------


Original Message:
Sent: 10-23-2025 15:54
From: Jerry Norman
Subject: HTML in Paperless

I knew I was missing something. Sorry to bother!

You've probably also tried these:

• use their HTML code in your internal system.
• use their html code in comletely independent web page
• confirm the same failures in another form besides SO
• Is there some dll-type file that interprets html code for Sage? Is it bad?

------------------------------
Jerry Norman
Smartbridge Partners
(512) 653-7498


Original Message:
Sent: 10-23-2025 15:19
From: Beth Bowers
Subject: HTML in Paperless

@Jerry Norman Copilot is talking about Crystal, not Paperless Messages

------------------------------
Beth Bowers
Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
(269) 358-0989


Original Message:
Sent: 10-23-2025 15:15
From: Jerry Norman
Subject: HTML in Paperless

I asked Copilot. Are you formatting the text box as HTML?

---------------

To add an HTML link (hyperlink) into a Crystal Report, you can use the following steps:

Steps to Add a Hyperlink in Crystal Reports

Select the Field or Object:

Right-click on the text box, image, or field where you want to add the hyperlink.

Access the Format Editor:
From the context menu, select "Format Field" (or "Format Object" depending on the type of object).

Navigate to the Hyperlink Tab:

In the Format Editor dialog box, go to the "Hyperlink" tab.

Set the Hyperlink:
Choose one of the following options:

Static URL: Enter a fixed URL (e.g., https://example.com).
Dynamic URL: Use a formula to dynamically generate the URL based on field values. Click the Formula Editor button (a pencil icon) and write a formula like:Crystal"https://example.com/details?id=" & {YourFieldName}

Apply and Save:
Click OK to save your changes and close the dialog box.

Preview the Report:

When you preview the report, the field or object will now act as a clickable hyperlink.

------------------------------
Jerry Norman
Smartbridge Partners
(512) 653-7498


Original Message:
Sent: 10-23-2025 15:06
From: Beth Bowers
Subject: HTML in Paperless

@Brett Zimmerman - I actually logged onto the server and did a test run from there and got the same thing.  I feel like there's some switch somewhere in some hidden file that needs to be flipped for that form...

------------------------------
Beth Bowers
Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
(269) 358-0989


Original Message:
Sent: 10-23-2025 15:03
From: Brett Zimmerman
Subject: HTML in Paperless

Try a different computer?

------------------------------
Brett Zimmerman
Net at Work
Greater Boston Area


Original Message:
Sent: 10-23-2025 14:38
From: Beth Bowers
Subject: HTML in Paperless

@Kevin Moyes - ugh, nothing.

------------------------------
Beth Bowers
Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
(269) 358-0989


Original Message:
Sent: 10-23-2025 10:39
From: Kevin Moyes
Subject: HTML in Paperless

I'd copy/paste into Notepad++ and look for extra invisible characters.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON

THAT, @Kevin Moyes - is an important thing to know.  THANK YOU! (Still haven't fixed this problem, but...)

HTML email bodies are basically sent as text, and interpreted by the email client.  Incorrect HTML code fails to be interpreted by the email client (and it is displayed literally, including the tags, as Beth describes).

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON


Original Message:
Sent: 10-23-2025 15:54
From: Jerry Norman
Subject: HTML in Paperless

I knew I was missing something. Sorry to bother!

You've probably also tried these:

• use their HTML code in your internal system.
• use their html code in comletely independent web page
• confirm the same failures in another form besides SO
• Is there some dll-type file that interprets html code for Sage? Is it bad?

------------------------------
Jerry Norman
Smartbridge Partners
(512) 653-7498


Original Message:
Sent: 10-23-2025 15:19
From: Beth Bowers
Subject: HTML in Paperless

@Jerry Norman Copilot is talking about Crystal, not Paperless Messages

------------------------------
Beth Bowers
Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
(269) 358-0989


Original Message:
Sent: 10-23-2025 15:15
From: Jerry Norman
Subject: HTML in Paperless

I asked Copilot. Are you formatting the text box as HTML?

---------------

To add an HTML link (hyperlink) into a Crystal Report, you can use the following steps:

Steps to Add a Hyperlink in Crystal Reports

Select the Field or Object:

Right-click on the text box, image, or field where you want to add the hyperlink.

Access the Format Editor:
From the context menu, select "Format Field" (or "Format Object" depending on the type of object).

Navigate to the Hyperlink Tab:

In the Format Editor dialog box, go to the "Hyperlink" tab.

Set the Hyperlink:
Choose one of the following options:

Static URL: Enter a fixed URL (e.g., https://example.com).
Dynamic URL: Use a formula to dynamically generate the URL based on field values. Click the Formula Editor button (a pencil icon) and write a formula like:Crystal"https://example.com/details?id=" & {YourFieldName}

Apply and Save:
Click OK to save your changes and close the dialog box.

Preview the Report:

When you preview the report, the field or object will now act as a clickable hyperlink.

------------------------------
Jerry Norman
Smartbridge Partners
(512) 653-7498


Original Message:
Sent: 10-23-2025 15:06
From: Beth Bowers
Subject: HTML in Paperless

@Brett Zimmerman - I actually logged onto the server and did a test run from there and got the same thing.  I feel like there's some switch somewhere in some hidden file that needs to be flipped for that form...

------------------------------
Beth Bowers
Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
(269) 358-0989


Original Message:
Sent: 10-23-2025 15:03
From: Brett Zimmerman
Subject: HTML in Paperless

Try a different computer?

------------------------------
Brett Zimmerman
Net at Work
Greater Boston Area


Original Message:
Sent: 10-23-2025 14:38
From: Beth Bowers
Subject: HTML in Paperless

@Kevin Moyes - ugh, nothing.

------------------------------
Beth Bowers
Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
(269) 358-0989


Original Message:
Sent: 10-23-2025 10:39
From: Kevin Moyes
Subject: HTML in Paperless

I'd copy/paste into Notepad++ and look for extra invisible characters.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON

I have a client reporting this and wonder if you ever found a solution? The client says that all their customers are receiving the html code though I'm not sure how they could know that unless the customers were replying that they could not read the email message.

Did they use the Sage interface to format the HTML, or did they copy / paste their own HTML code?  I ran into an issue elsewhere that leads me to believe that email readers need something special to interpret the code text as HTML.

I have a client reporting this and wonder if you ever found a solution? The client says that all their customers are receiving the html code though I'm not sure how they could know that unless the customers were replying that they could not read the email message.