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How to delete a cash receipt where the CC was charged in Sage, voided in Ebiz portal

  • 1.  How to delete a cash receipt where the CC was charged in Sage, voided in Ebiz portal

    Posted 01-13-2026 16:38

    v2024.  The user processed the CC in Cash Receipt Entry (deposit type = CC).  She has not posted the CR batch.  Turns out, it was the wrong CC, so she went into the Ebiz portal and voided the charge, but now she's stuck with a Cash Receipt that can't be deleted.  Note:  in another deposit in the same batch, she charged the "right" CC.  Any thoughts on how to delete the first receipt with the "wrong" cc?



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    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
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