A customer has an RMA with a Return Qty of 44. Their customer only returned 43 and has said that's all they will return. So my customer processed the return with 43 and generated transactions, which created an appropriate credit memo. Now the RMA has a status of 'partially returned'. The customer wants to close out the RMA. I don't know how to do that. I tried changing the Return Qty to 43 to match the Received Qty and changed Remaining Qty from 1 to 0, but that didn't do anything. The status is still Partially Received.
Sage support is telling me that I have to use DFDM to change the status code in the RA files to C - Complete, and then delete the RMA in RMA Entry. This doesn't seem right to me. Surely there are many real-life situations where a customer's customer doesn't return the full quantity that was originally thought would be returned. Is the Sage user expected to use DFDM to resolve it?
Karen
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Karen O'Lane
Accounting Systems, Inc. (ASI)
kolane@asifocus.com559-448-0900
559-577-4142
http://www.asifocus.com------------------------------