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  • 1.  HOW THE SAGE URGENT SUPPORT COMMUNITY WORKS

    Posted 05-10-2019 10:13
    Edited by Robert Wood 05-10-2019 10:52
    If you have an urgent support issue you can post it here. This is an experiment. to see how it works. We can reevaluate it at any time and any input you have is welcomed.


    As soon as it's deemed resolved or has become stale one of the admins will move it to the appropriate Sage support community (Sage 100, Sage 300, Sage CRM, etc.).

    If you consider it resolved, feel free to mark the best answer(s) as Best Answer from the drop down by the post.

    If the message flow becomes overwhelming, you can go up to the Settings button by the community  name and alter your email settings.

    Unfortunately, getting an email only for the original post isn't an option. The settings are: Firehose, Dribble, Off.

    Feel free to reach out to me if you have any questions or if I you feel I closed out your discussion early and you feel it should stay open in Sage Urgent Support. 

    Robert Wood
    RobertW@ddfcgi.com

    **Edited to change the word closed to moved to reflect what really happens and clear up any confusion.



    ------------------------------
    Robert Wood
    DDF Consulting Group, Inc.
    Ocala FL
    352-615-5898
    ------------------------------


  • 2.  RE: HOW THE SAGE URGENT SUPPORT COMMUNITY WORKS

    Posted 05-10-2019 10:39
    My first thought when you said they would be closed was, "What if I need to look back at it?" but the fact that they are simply moved means we are still able to search/find things.

    ------------------------------
    Therese Logeais, Technology Integrators
    ------------------------------



  • 3.  RE: HOW THE SAGE URGENT SUPPORT COMMUNITY WORKS

    Posted 05-10-2019 10:53
    Good point, @Therese Logeais. I edited to take out the word closed.​

    ------------------------------
    Robert Wood
    DDF Consulting Group, Inc.
    Ocala FL
    352-615-5898
    ------------------------------

    Original Message


  • 4.  RE: HOW THE SAGE URGENT SUPPORT COMMUNITY WORKS

    Posted 05-10-2019 12:36
    Great idea, I like the concept.

    But it seems silly that an admin has to get involved.  Work smart not hard!!  Train the users how to post a response that the fire is out or make the best answer notation.

    Great topic to cover during the next HL tips and tricks webinar.

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


  • 5.  RE: HOW THE SAGE URGENT SUPPORT COMMUNITY WORKS

    Posted 05-10-2019 12:42
    Rome wasn't built in a day.

    We are looking for a "smart" solution.

    And if users pick a best solution, that's one flag that we can use.

    --
    Robert Wood
    Consultant
    352-615-5898

    --

    Eric Hoffer: "In times of change learners inherit the earth; while the learned find themselves beautifully equipped to deal with a world that no longer exists."

    Sent from my portable brain


    ------Original Message------

    Great idea, I like the concept.

    But it seems silly that an admin has to get involved.  Work smart not hard!!  Train the users how to post a response that the fire is out or make the best answer notation.

    Great topic to cover during the next HL tips and tricks webinar.

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------


  • 6.  RE: HOW THE SAGE URGENT SUPPORT COMMUNITY WORKS

    Posted 05-10-2019 18:51
    You should still use the  "#urgent" hashtag on these posts.  Then when they are moved to their respective communities, the urgent tag will follow the post.   I'll add the tag to this community.

    ------------------------------
    Moira Goggin
    Executive Director
    90 Minds, Inc.
    ------------------------------

    Original Message


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