Riddle me this 90Minders.........
Customer called last week. They increased the accounting department head count. Thus they need another Sage 100 user license. The partner portal indicated that at the time, they had FOUR Sage users. However, five DIFFERENT users were on the system with regularity. Was the extra user the CRM user? With the additional user, they NEED a total of six.
I explain this to Sage customer support. The customer needs six active users....... Numerous times!!!
Sage collects money for ONE user license and issues keys. We install the keys. Customer is ONLY able to access
FIVE licenses.
The attached PDF contains screen shots of what we see on the system now..
From the partner portal - five users (used to be four)
From *info in Sage - Six user
From System Configuration, tab two - Number of Registered Licenses - 7, available - 0
From Installed Module Listing - 7, Available 3
Again, only FIVE users can access system.
So the question is how many active users do they have? A legitimate five? Or six but there is an issue with the licensing. And does the CRM license EVER count (if CRM is not installed)?
TIA
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Jeff Schwenk
Bottomline Software, Inc.
(540) 221-4444
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