Q1: Price of 2 year vs. 4 year
A1: Same - you can have a 2 or 4 year term. However, if you read T&C you will have a price increase in year 3 if you choose a 2 year term, 2 years earlier than a 4 year term.
Q2: Was the $3,000 discount a reduction of implantation hours or a reduction of the rate per hour?
A2: Implementation is not billed on T&M. The discounted rate was to entice you to move forward.
Q3: If the organization cannot complete a 4-year contract, what are the exit options?
A3: Termination please see section 7. Either party must give at least sixty (60) days notice prior to the end of the initial term. After the initial term the agreements continues in one (1) year increments.
Q4: If we signed today, when can we start the project?
A4: implementation starts 24-48 hours after receipt of an executed agreement. Our implementation typically takes 8-12 weeks, and since we are also going to be migrating content, we need a signed contract back as soon as possible so we can align resource, kick off and work towards your date. Our implementation team always tells us that most of the lag in implementation time comes from the client side, and that we can move as quickly as the client can.
Anything else? @JeffSchwenk @JerryNorman @JimWoodhead @RobertWood @JohnHoyt