Sage 100

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  • 1.  Hi xxxx, this is yyyyy. We're replacing all of ou

    Posted 08-07-2014 11:29
    Hi xxxx, this is yyyyy. We're replacing all of our computers and servers today. Would you have the time right now to walk our IT person through the reinstallation of each workstation"". Boy this call never gets old....


  • 2.  RE: Hi xxxx, this is yyyyy. We're replacing all of ou

    Posted 08-07-2014 11:32
    @WayneSchulz I thought that yyyyy only called me!


  • 3.  RE: Hi xxxx, this is yyyyy. We're replacing all of ou

    Posted 08-07-2014 11:45
    What was your response?


  • 4.  RE: Hi xxxx, this is yyyyy. We're replacing all of ou

    Posted 08-07-2014 12:44
    That is usually a Friday afternoon question. They are a day early.


  • 5.  RE: Hi xxxx, this is yyyyy. We're replacing all of ou

    Posted 08-07-2014 12:52
    Our IT people are familiar with Sage 100 so they just have a couple of questions.


  • 6.  RE: Hi xxxx, this is yyyyy. We're replacing all of ou

    Posted 08-07-2014 12:55
    I can't think of a good way to deal with this other than to offer: Good Better Best Levels of support Good might be traditional phone support Better might include workstations setups (remote) Best might include all the above plus every product update and program upgrade


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