General Consultant Discussion

Hi - I tried to search to see if this question was asked recently, but didn't see it - I would like to know if anyone is happy with the product they use for remote support with clients... we are evaluating our use of Teamviewer and are interested in alternatives...... thanks Jeff

GoToAssist is effective, and there is an unattended option.

We've had great luck with ScreenConnect (https://www.screenconnect.com/), now called ConnectWise Control.

I use GoToAssist and swear by it, not at it! It's a Citrix product, which is now owned by LogMeIn.

I use GotoAssist. Other than the stray highly secure medical practice workstation which refuses to connect it's pretty good. Maybe 1 in 30 unique customer sites have an issue logging me in. I setup unattended as much as I can and most customers are delighted to know that you have fast access.

I'll repeat @WayneSchulz comments, same experience.

Thanks for the feedback !

We try to make everyone let us put GoToAssist unattended on the server if possible. And use the regular GTA for support tickets.

@RhondaMcNamara how do you like the support ticket side of that product?

To clarify, I just meant we use GTA to connect to resolve support tickets. We're still weighing support ticket systems like Spiceworks, GTA Service Desk or an Act add-on. I welcome any feedback on that!

I'll enter information into the Notes pull-down about the purpose the session. When it comes time for billing the client / customer, I'll download a report from GTA and it has the date, time spent, name and the info needed for their invoice. Larger organizations might need a more sophisticated system, but this works for me.

Love GoToAssist and it's unattended option.