Sage 100

Hi Everyone, I have a customer who recently upgraded a workstation. It is now running Windows 7 with office 2013. When to Print / Email a sales order they get the attached error. I have changed rights and permissions on the registry, folders and pdf converter. Let me know if anybody else has seen this.

What version of MAS?

My first thought too... version of Mas?

https://partners.sagenorthamerica.com/irj/go/km/docs/sageKM/Sage%20MAS%2090%20and%20200/Gated%20Customers/Warr_Svc_Support%20Plan/529971.html

There was an error opening this document. This file is already open or in use by another application"" when printing forms to Paperless Office. Entry Type: Informational Product: Sage MAS 90 ERP Sage MAS 200 ERP Application: Accounts Payable Version Reported: 4.40 Subject: ""There was an error opening this document. This file is already open or in use by another application"" when printing forms to Paperless Office. Possible Resolution: Verify user or account running MAS 200 service has FULL access to the Paperless Office document folder. Uncheck 'Keep Only Last Copy' for affected document type. Report, Journals and Registers, and Period in Reports: Open Paper Office | Setup | Paperless Office Options Uncheck 'Keep Only Last Copy' for appropriate form. Forms: Open Paperless Office | Setup | Form Maintenance Click the Form Entries lookup button (flash light). Select the form setting you want to update. Uncheck 'Keep Only Last Copy' for appropriate form

Sorry Guys and Gals. It's Sage 100 Erp 2013 4.5

Checking ""Keep Only Last Copy"" and exiting and going back to add the check back worked. Thanks all for the assist.