Sage 300

hi All, Have a customer that uses order entry and does prepayments on orders. From time to time a customer cancels an order after the prepayment is posted on the order. Then maybe a week or two later the customer places a new order and we need the prepayment to show up on the new order now. Does anyone know of a way to 'transfer' that prepayment in order entry without affecting the original deposit (bank rec) or original a/r batch? We could leave the 'canceled' order open without any detail lines then re-use that order when they place a new order, but there might be some confusion with seeminingly 'duplicate' order numbers then. Thanks for any ideas! Marc

Hi You don't have to ""transfer"" the prepayment - it will just remain as a credit on the account, and you don't want to press ""prepay"" on the new order, since that will open a new batch or entry. After the new order is shipped and invoiced, you can apply the credit on the account to pay that invoice. This is done in the 'Enter Payments' screen.

Hi Stan, thank you for the reply - I understand the a/r implications - the issue is that the new order forms in o/e will not print the prepayment since the prepayment wasn't done through o/e screen. I know we can link them up in a/r but we need the order entry forms to reflect the prepayment so the customer facing documents show it.

In that case, you may have to cancel or reverse the prepayment in AR and then re-enter it on the 2nd order entry screen. I can't think of any other way.

Thanks Stan - I think your way works the cleanest. after working with it a bit I have a sort of work-around but its messy because of the delete batch part. 1) we leave the original prepayment alone. 2) enter new order and new prepayment on that order. 3) delete the a/r receipt batch for new order after day end is run. 4) apply prepayment from original order to new order in accounts receivable enter payments screen 5) ignore the zero entry line the deleted batch created in bank rec.

ok, that will work