Sage 100

Hi all, I have a customer who has reached out to me regarding increasing their employee tier. I have reached out to Sage rep, was told they needed to contact Sage. Like the main number, get in line and wait? Anyone know where they are supposed to call?

That is just sad. Which Sage rep did you reach out to?

Subscription changes should be directed to SalesAdvisor@Sage.com. These should be sent directly by the customer, similar to the following: Subject: [Customer Name] - Account [Customer Number] We wish to change our Sage 100/100c Payroll subscription employee tier to [xxx] . I understand there will be a [$xxx] up front charge and [$xxx] representing the difference in tier amounts prorated to the end of our annual subscription on [mm/dd/yyyy]. I understand the proration may change depending on the date this is received and processed. The annual renewal for this new tier will be [$xxx]. Have them copy you, your RSM and Manager of Sales Operations - Lawrence Sunderlin [Lawrence.Sunderlin@sage.com]

The above is dependent on whether you know what the charges will be. You should e-mail the same group asking for a quote initially. That could take 2-3 days, 2-3 weeks or ???

It is ridiculous for a user to have to know and do all of those procedures. They shouldn't have to figure out who to call at Sage. There should be a customer portal that allows them to change the service level immediately. No one is going to risk employees not getting paid (for long). No one is going to lose sleep worrying that their job could be in jeopardy (for long) if they cant talk to the correct person at Sage. They will be looking for a low risk, easier solution even if it costs more.

@AnnetteEgbert Your Sage rep should be more helpful than that. I would escalate it to Rob Larsh.

Robert.larsh@sage.com

Thanks guys! Chrystina at Sage. In the end she did send the email you listed above, but not any of the clarification you sent. Before they implement something like this, there should be a documented procedure, easily accessible for the client and partner.... guess that would make too much sense. I also found it bizarre that in researching this, Sage50 users can do it real time in the software.

They should be able to click a button on that message screen that pre-loads all the detail information and the specific email address to notify. It should not be so difficult.

You'd think it would be in Sage's best interest to make this easier for the end user. But maybe I just don't get it.

It's difficult for Sage to know what's in their best interest when they appear to be running the corporate equivalent of the Keystone Kops.

Administrative red tape and partner woes might get more attention if posted in the Partner area of Sage City. https://sagecity.na.sage.com/sage_partners/f/90

@KevinMoyes I'm not a member of that portion of Sage City. Thanks for bringing this to my attention, I just requested membership now.