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  • 1.  Hi all, I have a client that was trying to delete

    Posted 04-12-2016 19:35
    Hi all, I have a client that was trying to delete unused customer records in AR and ran into an error 47 while attempting to use the Customer ChangeDelete function. I suspect it was an old company that hadn't activated JO. What do you suggest we do?


  • 2.  RE: Hi all, I have a client that was trying to delete

    Posted 04-13-2016 09:42
    Deb -- can you provide the whole error message?


  • 3.  RE: Hi all, I have a client that was trying to delete

    Posted 04-13-2016 12:36
    Hi @JaneScanlan , sorry - stupid to have failed to provide the obvious information. Info: Error 47 AR_158DELETECHANGECUSTOMERS_UI.pvc Line: 188


  • 4.  RE: Hi all, I have a client that was trying to delete

    Posted 04-13-2016 13:36
      |   view attached
    Deb - there is a fix for this - please see the attachment for the release it was fixed on. Hopefully you can get the program from JobOps instead of upgrading them. Let me know if you need anything else.


  • 5.  RE: Hi all, I have a client that was trying to delete

    Posted 04-13-2016 16:19
    This is their current installation....will require an upgrade right? 5.00.9.0 w/JO Release 2 datad 11/20/13 JADE 12/18/2015


  • 6.  RE: Hi all, I have a client that was trying to delete

    Posted 04-21-2016 12:58
    Sorry, Deb, the line number is slightly different on the fix I posted above, and that fix is in an older version, which if your client is on 5.00 that is a newer version. You should check to see if you can get into Sales Order Options for that company ... if not, you should go the route of activating the JobOps module for that company and doing the data conversions and trying the delete utility again.


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