Sage 100

Having a problem with MAS 200 4.20. Trying to go into Invoice History Printing and the screen won't open up. It starts to open and goes away. They have several companies. It is only happening in one company. It is any user using that company. They are using Citrix.

WAG = Invalid printer. Likely the last one used on that particular company?

They're trying to track down any invalid printers right now.

Probably the printer stored by MAS for that form code, this current user does not enough permissions to access it (prolly because the last user who printed the form was in a different location using a different network printer). So DFDM Sy_ReportSetting, find the record in question for that Invoice form code, and blank out the PrinterName$ value.

We will try that next. Thanks both of you!

I'm being told they deleted the printer from sy_reportsetting already and it didn't fix the problem.

And of course I posted this in the wrong section.

Sometimes the wrong record is removed from sy_reportsetting. DFDM Sy_LastFormUsed first. The system looks there first and then uses the data in there to lookup the PrinterName in Sy_ReportSetting. E.g. Let's say the last form code (aka report setting) used was SORT_BY_WHSE but in Sy_ReportSetting they deleted the printer for STANDARD form code. This means when you go to Invoice History Printing, it would try to bring up the inaccessible printer for SORT_BY_WHSE

Thanks, man! I'll check it out.