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  • 1.  Have you had a customer pay V-Technologies/Starship for consulting recently?

    Posted 06-09-2021 20:08
    Has anyone used V-Technologies/Starship to manage a Starship upgrade recently?

    Many years ago I found that it was much easier to just purchase a support case/incident since V-Technologies really had no knowledgebase so if you ran into an issue during an upgrade you were stuck waiting in line to get help. Since this was usually on "go live" day I figured it was easier/safer just to pay.

    This worked well for many years and customers never complained. Until this year.

    I just had a customer use V-Technologies on an upgrade and I'm curious how this is now priced. 

    I was not involved in arranging for Starship so I can't say what it was that the customer purchased.

    They said they paid $275 and that got them an hour of time and at the end when the Starship upgrade wasn't completed they were left on their own.

    I'm not sure whether they purchased the cheapest plan and thought they'd "beat the clock' or if V-Technologies has gotten expensive in later years?

    Do you have any recent experience in what V-Technologies is charging for this? I would look it up on their site but it seems as if you need a V-Technologies account to login and review these types of costs.

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 2.  RE: Have you had a customer pay V-Technologies/Starship for consulting recently?

    Posted 06-14-2021 10:18
    I emailed V-Technologies - Matt/Caroline and heard << crickets chirping >>

    If you use V-Technologies for assistance with upgrades or any consulting you may wish to confirm in advance exactly what the customer has purchased from V-Tech. At least one option appears to have a hard stop of 1 hour.

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 3.  RE: Have you had a customer pay V-Technologies/Starship for consulting recently?

    Posted 06-21-2021 10:14
    This customer who upgraded to 2021 is apparently still having issues with V-Tech. I emailed both Matt and Caroline and never heard back. 

    Do you know if Caroline is still with V-tech. I really need to talk with her about Starship and how it works with UPS service WorldEase. I still don't have this service operational since the upgrade. It's the ship method/service we use exclusively for shipments to Canadian customers. I have a work around, but I am expecting some higher costs and possible disruptions.
    My understanding is because we use WorldEase in Starship, we must remain on an older UPS technology called UPS Link, instead of UPS Web Services. It's seems it's very difficult to commission the WorldEase contract service after the upgrade. When I upgraded Starship, I fully expected this to take a couple days, but not 8 days. I am still without the service.
    Truth is much of this could be on UPS, but I'd like Caroline's take on this and see if she has any suggestions on how to avoid such disruption. I am exploring an alternative called Fed Ex International Ground Consolidated, which is similar to WorldEase.
    For the last few days, I am ping ponging between UPS and V-tech trying to get the service working. V-tech has reached out to UPS to request a re-commission of the WorldEase service. A waiting game.
    Let me know if she is still there or you have another contact I should reach out to.


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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 4.  RE: Have you had a customer pay V-Technologies/Starship for consulting recently?

    Posted 06-21-2021 10:15
    Matt or Caroline are my two contacts here. Has anyone dealt with another person at V-Tech or have a feel for what might be going on?

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 5.  RE: Have you had a customer pay V-Technologies/Starship for consulting recently?

    Posted 06-21-2021 10:23
    Have you tried calling tech support (option 3)?  I usually have good luck with their tech support.  I have talked with Abel several times and he is very knowledgeable about StarShip.

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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
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  • 6.  RE: Have you had a customer pay V-Technologies/Starship for consulting recently?

    Posted 06-21-2021 11:42
    From what I understand they’ve been working g with VTech support and still have an outstanding issue post upgrade.

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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    Original Message


  • 7.  RE: Have you had a customer pay V-Technologies/Starship for consulting recently?

    Posted 06-22-2021 15:54
    Spoke with Andre at V-Technologies who is the support manager ( contact info below ) who confirmed that upgrade service are not a flat 1 hour and then the tech leaves your customer hanging. This was apparently a new person, etc ( fill in the rest of the story )... 

    I'm not sure why nobody reached out beforehand as I sent both Caroline and Matt an email asking what was up with the hard stop at 1 hour.

    Here's Andre's info for any further V-Technologies support questions: 

    Andre Thomas, MBA, PMP
    Director of Support Services |

    Project Manager
    V-Technologies, LLC.
    800-462-4016, ext. 203

    www.vtechnologies.com



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    Wayne Schulz - Schulz Consulting - 860-516-8990
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