Thanks I'm working on this now. I essentially provided this advice however it's one of those situations where a failing business is on their third CFO in two years and the present CFO doesn't understand why everything is messed up, why it doesn't look like MAS 500, why we could have ever let this customer do all these things.
Essentially I've seen this movie -- it's called ""oh can you tell us when our support contract is up"" which is followed by a never ending stream of support emails and calls for mundane things to ""use up their time"" --- which is followed by the notification from Sage that the client is moving VARS for unspecified reasons.