Sage 100

Have a client who has one employee who will not generate a record when doing the Payroll Auto Generate. I see nothing different on this employee from others that DO generate - he is setup as Weekly like everyone else, Salaried (like half the others) with hours and a rate... What am I missing? Where's the secret check box that says ""Skip this sap"" when generating?

This employee does have autopay hours entered in employee maintenance?

Yep - 40 like everyone else.

with a rate? and is active?

Yep and yep. Dang, last night I thought maybe I should rebuild the sort files and I forgot to try that this morning. Hey, it's SOMETHING to try...

is there dept security set up and the user doesn't have access to his/her dept? The sorts could work...

No dept security.

is this a new employee? Is the tax status entered?

Way old employee. Just up and stopped generating. Everything works fine if you manually add.

Then there must be a secret button SOMEWHERE!!

Rebuilt sort files, no go. Customer, thank goodness, is one of those who is willing to live with it as long as he knows about it, but it's making me crazy.

How about this? A deduction code may be set to reduce a tax that the earnings code is not subject to. Note the earnings code used for this autopay.

Hm. I'll check.

is this 4.4? Does this employee have Multiple Automatic Earnings Codes selected on the Wages tab? (I'm reaching here....)

Have you tried reinitializing the employee master?????????

@JeffSchwenk - much as I tried not to, I laughed out loud at that.

And client is on 4.30. Until the guy doing payroll retires (of course he was out last year from a heart attack and recently out again when he had some sort of bad something happen and ended up having to be brought back to life several times, so retiring may not be that far off) they will probably stay there.

Working with the product WILL give you life threatening health issues......

@JeffSchwenk you sound like the worst customer, ever! ""Hi, I did something reallly stupid and I'm wondering if you can help me undo it.

I just get tired of hearing ""NOT"" and CAN'T from the end user when I show them a new way to improve their bottom line...............

@ThereseLogeais - checked the deduction code re taxes and no go there, too. Had high hopes, but all of his deduction codes are either standard (no taxes touched) or other employees also have the same code. POOP!

Did this just start happening after the TTU was installed? Again, just reaching.....

Not sure exactly when. Client usually waits until it really pisses him off before he calls...

With these problems, I would normally go into crystal and pull the entire employee masterfile into crystal and export to excel as there is probably something different in one of the columns, or corrupt that's different from all the others.

Good idea @MarkChinsky!

One of these things is not like the other. One of these things just doesn't belong!

Apparently I will have to chalk this up to ghosts. I exported out every field in the PR1 file and NOTHING was any different from any other employee. They only have about 8 employees, so it wasn't hard to see them all at once. I hate giving up, but since I've been on my own time the past half hour of investigating anyway (since the client is OK with just doing it manually), I guess I'll have to hang it up on this one. Dang.

Does this happen everytime? What if you pull the PR data folder to your machine? Does it happen there? We need to solve this puzzle before the weekend or else you will be up all weekend working on it.

Vodka and Orange-Pineapple juice. Works like a charm. And, unfortunately, I have so many other things I have to work on this weekend, that one doesn't even rate a glance.

Just took call from a client that ruined all of her w-2's because she wasn't paying attention to the printing. She swears she tested on plan paper first........... But while I was listening to her story of woe, she also brought up the fact than ONE (only one) employee was not auto paying. When we looked at the employee record (v4.4.7), I noticed that the employee had auto earnings checked (attached) but no earning codes were defined. So we unchecked the box and she will report back her findings tomorrow. I was very excited to be the one to report this important development until I read that Beth's client was on v4.3. So this may not be the answer. Unless of course, they have the auto earnings enhancement for v4.3....

Nope, they don't, but that's so sweet of you to think of me and my client whom I've forgotten about by now...

The last few random unexplained occurrences like this I had in pr were fixed by renumbering the employee. No idea why, but that seems to work every time.

Well, that's certainly an easy something to try!

An update - it worked this week, and no I didn't do anything.