Sage 100

Have a client using Sage 100c Standard 2018 (Version 6.00.1.0) and when they attempt to email an employee their password using ""Email Password"" button on the screen accessible from Employee Maintenance > Paperless button, they get the ""Error During Electronic Delivery"" screen which reports the ""Error Status"" is ""Missing 'From' address."" They can send Direct Deposit Stubs without any problems. The Email tab on Company Maintenance is populated correctly. The Direct Deposit Stub record in PL Form Maintenance is populated correctly. Is anyone else able to replicate this in v2018?

I had a client where this happened. The from email address is currently coming from the email address in the Main tab of Company Maintenance. Sage didn't seem to think that it's a high priority to fix this and use the from address from the Paperless Office form setup like it used to since it ""works"" with the email address in Company Maintenance. I disagree. My case number is #8006793410 if you want to add another occurrence and maybe they'll fix it in the next PU.

Love programmers who aren't users.....

Just got off the phone with sage support. Walked him through all the steps and showed him the data dumps I took from my v2015 machine and the clients. Comparing between the dumps, it is evident the v2018 is not locating the PL_Form record for the Direct Deposit Stub form. This in turn results in the dump from the ""Error During Electronic Delivery"" screen to not have the EEFROM$ and EEREPLYADDRESS$ variables. In v2015 anyway, the ""From Email Address"" was pulled from PL_Form, not SY_Company.