Sage 100

Have a client on MAS90 4.40.0.6 with an inconsistent issue that happened on 4.30 back in May 2011 and now in 4.40 in Jan & Feb. Only a few of the invoices selected for payment for a particular vendor are on the check stub and not included in the check total. So, if 5 invoices were selected totalling 5000.00 and the stub shows 2 invoices for 2000.00, the check does print for 2000.00. However, the check register shows all of the invoices being paid and that the check was for 5000.00. This is coming to light when vendors call on past due invoices and they think they have already been paid. The only mod is Kissingers Certified Payroll, which I can't image would be related. The only thing that I may have identified is that on the Jan & Feb CD journal there are void checks listed at the top. They are representing a check range mostly in the middle of the pack. (Not the old large range of void check numbers like we used to see.) The client said that sometimes after they print checks, they will go back into ck maint, select more invoices and then reprint. Does anyone have any suggestions or know what might be causing this? Client is ready to look for new software. Thanks in advance! Pam

This sounds really familiar. My first instinct is reinit crystal work file.

Thanks Wayne, but I don't believe that is an option in 4.40.

Is it possible that they are selecting additional invoices and not reprinting the check? I just did a quick test, printing a check and then adding invoices via check maintenance. Did not reprint, and the check register shows all selected invoices as being paid, even though I did not reprint the check after adding invoices.

You mentioned that sometimes after they print checks, they will go back into ck maint, select more invoices and then reprint. That got me wondering what would happen if I added invoices to an existing check that I printed and then did not reprint that check. and I tested and the results are exactly what you describe. I selected 2 invoices for a vendor and then printed the check I then went into check maintenance and added another invoice to that check then I went directly to the check register and the check amount and detail includes the additional invoices. Is it possible this is a user issue? They went back in and added invoices to several checks then reprinted SOME of the ones they added invoices to but forgot one? That would also explain why you see some voided checks at the top of the check register. But this check was not voided because it was not re-printed. An aurgument could be made that MAS90 should not let you do this; however my testing seems to indicate that it is actually very easy to do in MAS90

Ed and David THANKS! I will do some testing as well. Great informaiton.

Are they on the new client care yet? This sounds like a great case for Sage to figure out...........