General Consultant Discussion

Has anyone who invoices their customers for Sage maintenance received renewal amounts for July 2012 expirations yet?

We have not. We called yesterday and was promised that we would have the today. We will have to wait and see.

Ditto here. TJ said he would have them ""soon"".

Thanks - do you know if any of your customers have received invoices directly from Sage for their maintenance renewals for July? I am curious if Sage is somehow able to invoice internally but unable to provide us with renewals.

This is far and a way their #1 source of revenue. Amazing the snot wasn't tested out of this before Atlas go live. Yea, I want to buy my ERP software from these guys.

I have the impression Sage was likely so pissed at the progress that they've tried to cut back on consulting fees paid. This probably led to a more haphazard conversion to Atlas for MAS partners.

My client care rep sent out an email saying she would have ""the July data next week, pricing is still wrong when I ran the partner report.

Good to know that it's not just us. I wonder why the sudden slowdown. There must be some pretty tense conversations happening in the hallways of Sage.

Since March, I haven't been able to get more than one month in advance from TJ. Hasn't been a ""sudden"" slow down for me. Just a constant PITA.........

We just got our July Renewal a little while ago !

Our July invoices came through today as well.

Our July numbers came from TJ today followed by a phone call that said half of them are probably wrong.

That seems a little odd to me and I am starting to conclude that Sage wants to invoice and collect all their software maintenance and only turn over the maintenance renewal amounts at 30 days so partners become the unpaid collections department. We are discontinuing invoicing any customer not on a SCHULZ support plan. The hassle to invoice a non-Schulz support customer just isn't worth it. If during the next two months we see only 30 days notice of upcoming renewals we will discontinue invoicing maintenance for the rest because otherwise we are invoicing 30 days out and hustling to make a renewal deadline, argue with Sage about ""penalties"" if the deadline is missed, argue with Sage about inaccurate totals, argue with customer about why we invoiced them so late.