Sage 100

Has anyone used DSD Service Center to track repairs and servicing of items which are sold through a reseller? My customer sells electronic equipment but not directly to end users. It's similar to Sage software where the ultimate end user is purchasing through a VAR/reseller. I''m wondering if there's a handy way you've tracked the ultimate end user? I suppose some type of UDF may be required although at the time of sale I'm not sure if they always know who the end user will be. I have a meeting today and am not sure whether this is a big issue but figured I would check with the brain trust prior to sitting down with them to review options. TIA

May have answered my own questions by reading the manual. Looks as if there's some mechanism for tracking the end user vs the sold-to. Nice!

Wayne, There is a way to do this built in to service center. On the service item, the bill to address will populate the Sold To tab on the service item. When the warranty card or however the mfg knows that the item has been sold, the end users address can be added to the End User tab. Screenshots are below. [cid:image001.jpg@01D45BB9.6CCA1F50] [cid:image002.jpg@01D45BB9.6CCA1F50]

Yes, Service Center is ideal for this. Good luck with your customer!

This is a great add-on to accomplish your goal! Our customer loves it!!