@mike, I am sorry to hear you had trouble. I know they did some updating prior and during our first install. We had loads of technical trouble with our Starship sites. Our largest client asked us to find a replacement. That is how we got on this path. The big difference we saw is Startship updates rates with a installed update. Smartlinc looks up the rates in real time on the vendors (FedEx, UPS, USPS) site. I would be interested to know what rules you had trouble with so we can watch out for them.