Sage 100

Has anyone ever seen the batch functions in GL/AP/AR disappear? Customer in 4.4 has been using batches in these modules for quite a while and just called and said they all disappeared. Got on line to look and sure enough in the setup of these modules the batch (entry) location are all blank. I can see no way to turn them back on.

The batch settings are on the module setup screens - on the Entry Tabs. Never seen them mysteriously shut-off.

Ditto. Please update us if you find a resolution so we can make note. By blank do you mean they are unchecked and there is no way to check them? Or is there zero content at all to even see there's an option for batches.

Thats where I went and the boxes for the entry are blank, never seen this before and I don't know how to restore this function. 2 other companies they have are fine.

Entry Type: Informational Product: Sage MAS 90 ERP, Sage MAS 200 ERP Application: Library Master Version Reported: 4.10 Subject: Batch processing field are missing from setup options. This occurs in any application where batch entry is allowed. For example, on the 'Entry' tab of Accounts Receivable Options, some or all fields in the 'Batch Processing' section may be unavailable. Batch processing for Invoice Data Entry and Cash Receipts Entry cannot be enabled, and the next batch number cannot be set. Possible Resolution: The record for the particular batch option is missing from the GL_CompanyBatchOptions.m4t file. To resolve this issue, add the missing record back to the GL_CompanyBatchOptions.m4t data file. Determine if the record is missing from the GL_CompanyBatchOptions.m4t file: Open Library Master / Utilities / Data File Display and Maintenance. Open the ..\MAS90\MAS_xxx\GLxxx\GL_CompanyBatchOptions.m4t file (where xxx = company code). Click the 'Key Scan' button. Verify that the record is missing from the file. Use the following list to determine which file should exist: A/R01 - Invoice Data Entry A/R02 - Cash Receipts Entry G/L01 - General Journal Entry G/L02 - Transaction Journal Entry R/A01 - RMA Receipts Entry S/O01 - S/O Invoice/Shipping Data Entry Create a new record if the record is missing: Note: The following steps use the A/R01 file as an example of the missing record. Select the A/R01 record. Click the 'Edit' button, and change the module code from G/L to A/R. Click 'No' at the prompt to remove the old key. Close Data File Display and Maintenance.

Mark you are right on the money, however the CompanyBatchoptions.m4t file is completely empty with no option to add a record. Any suggestions?

Can you borrow one from a blank company - ABC , etc?

I'll try but didn't know if I could copy this file and replace without any issues.

I would think you could copy from another working company since there does not appear to be any embedded company code

I'd try to restore from backup first.

From: do-not-reply@socialcast.com [mailto:do-not-reply@socialcast.com] On Behalf Of Mark Kotyla Sent: Wednesday, December 26, 2012 9:24 AM To: rbryant@i-bn.net Subject: Re: [90 Minds Consulting Group] Has anyone ever seen the batch functions in GL/AP/AR disappear? Customer in 4.4 has been using batches in these modules for quite a while... I will have to see if I can get access to a backup and extract just this file. I am on a RDP connection at the moment.

Try copying the one from the ABC (or the test) company. There aren't any company specific settings in the file. Batch number may need to be set, but that is a no brainer.

All is well. Found a shadow copy of a disk backup and took the original file from there. Had to get all in process data entry posted first and then just renamed the files. Thanks for all the help this morning.!!!