Sage 100

Has anyone else had SPS charge the wrong card when entered on the invoice? MAS 90 4.5. It's really weird. The invoice shows the right last 4 digits, but the settlement report shows the card from the previous invoice.

Not off the top of my head but @DawnAnastasi or @BethBowers are coming to mind as two people who may have wrestled this? ..

I feel like I had that with PCCharge at one point. And clients go nuts when this crap happens. If it is making mistakes like this - what else is it doing wrong!

Exactly! This is a huge one too. It's happened to them at least four times in the last two weeks.

I called Sage and they scheduled me for a call back.

I have a client with a similar issue. They are using MAS 200 version 4.4.5. They enter most orders using Sales Order Entry. In SO Entry, the credit card comes up on screen, pre-authorizes and runs correctly. But, on occasions when the customer was coming in to pick up the product and they weren't sure when the customer was coming, they wouldn't pre-auth the card in SO. Instead, they would wait until the customer came in and then go to SO Invoice Data Entry, enter the order and credit card. When doing this, the wrong customer's credit card would sometimes come in. They could tell the wrong customer was coming in when the validation code would come in blank. I worked with Sage on the problem to no avail. We ended up with a work around of entering all orders in SO Sales Order Entry and then invoicing from there. The problem also seemed to go away when the employee rebooted her workstation. It appeared that the prior customer's credit card info would get stuck in the system and rebooting would clear it out.

Can you clarify -- is this (a) PC Charge or (b) SPS related --- or (c) Could happen with either.

My client is SPS.

This client is SPS. Sage has indicated that they are aware of it happening with PCCharge as has Johnny Pabian. Sage indicated to me that they haven't seen it with SPS before...which means the support person I was working with couldn't find it.

I sure hope things like this do not start happening on SPS - or we will all have have pie on our face!

Sage had me turn on the logging and run the SYZCON rebuilds. I sent them the log. The log is in MAS90\Home\ccp_tran.log

So...here's what I think we figured out... They weren't adding the credit cards under the customers just into the sales order. Once they started updating the credit cards into the customers the problem has stopped.

Does Virtual Terminal support details on the settlement report? When you say that the cc from previous invoice was used, is this a previous invoice of existing customer or literally previous invoice.

Literally the previous invoice.

The virtual terminal shows the incorrect card with the amount of the invoice. Very bizarre behavior.