General Consultant Discussion

Has anyone else had an EasyPay customer get a quote for subscription? In another ""shareholders first and the peasant customers be damned"" bit of policy I am being told that to continue on monthly payments is a 10% premium over their current maintenance monthly payments.

The way I understand: - IF the promo is ongoing and the end user renewal falls within the promo date they qualify for the $0 migration to 100c - If the promo is ongoing and the end user renewal falls OUTSIDE the promo date then the max increase is whatever Sage's stated max-o-the-day amount is (I'm pretty sure this has been different numbers at different times). It has been my experience that the customers who call Sage on their own regret it. Then they call me when Sage doesn't call them back and expect I'll get involved in renegotiating their 100c migration. Personally, I think Sage made quite a few mistakes with the 100c and would have been much better off to migrate everyone at their current rate and not messed with this credit business. Phase in a move to SLP or 5-7 years. Unfortunately that's probably not fast enough for the revenue growth UK expects to see from North America to fuel their global product R&D.

Sorry Phil, I think I misread your question. I agree that a monthly on-demand payment is always at the higher rate. I've only dealt with paid in advance 1 year pricing which Sage quotes as per user per month. If the user opts for monthly payments I believe it is indeed a higher price.

It is not about the price but the value of adding a c to the end of the 100. You are getting 25%-33% more characters in the name (depending upon how you look at it)!!! Somehow customers keep asking me to do it. I try not to lie and say it is a common option people are looking into and that Sage is providing some new functionality only in the ""c"" edition

Yes, if they want to continue paying monthly, it is a 10% premium based on the standard 100c pricing. Perhaps it was just because it was year-end in September, but when I complained they lowered the monthly amount so it equaled annual/12. Not sure how accommodating they are this month.

Interesting. I am working with an EasyPay client that has a November renewal. While on site last week, they were adamant about not moving to 100c. It just seems unfair to them to own licenses that if they choose to stop paying maintenance renewals will allow them to continue in that static version until they no longer can. However, under 100c they would have a license agreement that allows Sage to stop access to their own data in the software they purchased, seems ridiculous to this client. I don't know what they received from Sage, but I do know they want to move from Gold to Silver. I'm interested in what Sage offers them when they renew. 100c, or continue with ""classic"".

Good luck with the downgrade from Gold to Silver. We have been trying to get a revised quote for 2 weeks now. The original quote had modules doubled and upgraded from Silver to Gold along with a reinstatement fee after not contacting anyone properly about the renewal...

The state of quotes really highlights the term ""random"".

There seems to be some question as to whether an original EULA when a customer first licenses the software continues to be in force. The current EULA states in paragraph 17 that it ""supersedes any prior . . . representation, or other communication"". That means to me that the most current EULA applies to all customers who are using the software, regardless of when they first licensed it or the version. If that is true, then they in violation of the agreement if they have not paid required license fees when due. So the customer who goes off of maintenance no longer has a license to use the software.