Sage 100

Has anybody run into an issue with Sage 100 not recognizing that customers are set up to have SO Invoices electronically delivered? Customer had to change their port number & reinstall all workstations & since then, invoices aren't being emailed. We're able to send test emails & PDF's are being created, but when choosing electronic delivery only, we get the data not selected for report message. It seems to just not recognize that the customer has SO Invoices selected for email. Any thoughts or suggestions would be greatly appreciated! TIA!

Hi - just to check the obvious, are you trying it with ""print invoices already printed"" checked ? if they are printing them more than once ......

Yes, we've tried that as well as just doing it from the quick print.

As a starting point you can look in AR_CustomerDocuments to verify a ""S/O Invoice"" record exists for that customer and EmailDocument = Y

She's checking now, but it's happening for all of their customers, not just a couple. :(

Any chance customer maint has ""Use Sage Data Cloud for Invoice Printing"" selected?

Mark, they don't have that option at all. All of the AR_CustomerDocuments files are correct. Rebuilt Key & Sort for AR & SO, but no change. :(