So I reached out to 'Sage Support' via Twitter to tell them the Sage portal KB is only going to 'Sage X3 Help' even though there's a link in upper-right to get to the main support search page. Sage responds, ""Do you see an option in the top right that says ""back to North America support""? Uh, yeah, I just told you that. So right away they're not instilling confidence.
They further responded: As of Saturday, the Sage X3 kb was moved to a separate site to accommodate global regions. Once you select X3, you are transferred to the new site. Clicking the link in the top right takes you back to the North America site to search for all other products.
I acknowledged, but said it doesn't make sense to have the main Sage portal KB support search page default to Sage X3. It's completely confusing; why would you do that?
Sage continued: The site defaults to the last one you were in. If you switch back to the North America site, then close the web page, you should see that the North America site opens as default the next time. If that is not the case, please delete Internet temp files and try again.
I explained that I've never accessed the X3 support page, and that it seems crazy to have to do this workaround, and maybe, _just maybe_ they should consider putting some information on the main portal page about this to notify users and Partners.
They said they are passing my experience along to their knowledge management team to investigate why the X3 site is defaulting for me, as ""it is not the expected experience"".
So I tried a number of things (ibnlt closing my browser and deleting my history and temp files) but the 'Sage X3 Help' is still appearing. But regardless, I suggested the main Support search page should default just like how it had been before they made this change and that I'm aware of other Partners who also have the X3 page incorrectly defaulting.