General Consultant Discussion

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  • 1.  GoToAssist vs GoToResolve

    Posted 09-22-2022 16:37
    Looking to find out if anyone using the new GoToResolve from Logmein and any pros/cons.They are calling me and offering a free upgrade from GoToAssist with same annual price. Only problem is you need to recreate all the Unattended Computers you have setup in GoToAssist. Anyone switched or using GoToResolve?

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    Kenny Daniel
    TechnoClarity, Inc.
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  • 2.  RE: GoToAssist vs GoToResolve

    Posted 09-22-2022 17:07
    I use GotoAssist as well although much less than in prior years. It seems most customers have asked for me to use VPN/RDP instead of having an unattended access installed to their server.


    Whatever year one price they offer I think it's safe to say the pricing will eventually become their list price ( as shown on their website ).


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    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
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  • 3.  RE: GoToAssist vs GoToResolve

    Posted 09-25-2022 19:05
    This is what I have been using for the past couple of years  with much better results than any of the others I have used in the past:  https://www.zoho.com/assist/pricing.html

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    Phil McIntosh
    President
    Friendly Systems, Inc.
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    Original Message


  • 4.  RE: GoToAssist vs GoToResolve

    Posted 09-26-2022 08:40
    And starting in Windows 10 - Quick Assist - a free remote access solution which is loaded on many Windows 10+ higher computers. 

    I don't believe you can do things such as unattended access and/or remote printing. 

    In a pinch it can be a nice tool.

    I've used it a couple times to access remote computers where the customer couldn't install a remote client yet Quick Assist was already on the Windows PC ( I believe Windows 10 or higher is required ).


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    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
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