General Consultant Discussion

Good idea for those of us wondering what different options we might offer our customers who are on support. No way no how that Sage is going to offer a comparable service. Great defense to the question ""so what's the difference between your support and Sage's? "" ...

We started something similar at the beginning of the year. With a few under our belt, we have a new revenue stream, paid discovery, and no loss (even if the customer doesn't follow our recommendations). And it all ties neatly to this gem. https://90minds-com.socialcast.com/messages/15713171

Brian do you perform these for: a. Existing customers b. New customers (orphans) c. A mixture I'd be interested in your rough pct break out and round number $$ per engagement price (assuming you charge). and if you have any type of metric of how much revenue each engagement provides.

The answer is C. Initially I expected our customers to assume these would be included within the scope of their access agreements but the handful that we have offered haven't questioned the price at all (one even included travel expenses for two days). The additional revenue generated is easy: $0 (so far). However, we were paid for the effort to continue to get to know the customer and their business (so there certainly isn't a loss). Each engagement ends with a deliverable report and recommendations so as the cycle matures, I expect some of these opportunities to start closing.

Thanks Brian - this is good info and mostly in line with my expectations/experience. Anything to get back in front of the customer is a good thing.