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  • 1.  Going on my 3rd hour of an FRX support call (about

    Posted 02-10-2016 08:38
    Going on my 3rd hour of an FRX support call (about 2:49:59 of that is dealing with IT to try to find backups, try to figure out user rights ... and people wonder why companies are charging to the cloud..). Must be a full moon soon. anyhow --- any guesses on this latest oddity : User has been having a printing issue since yesterday. No matter what she prints out of MAS the print job starts with the last three pages from the prior print job before the current MAS report or pick sheet or sales order starts printing. She has restarted her computer and she has verified that the normal default printer is set correctly on her workstation.


  • 2.  RE: Going on my 3rd hour of an FRX support call (about

    Posted 02-10-2016 09:24
    Is this an FRx printing issue or all printing? Would appear that her printer buffer is not being flushed. New workstation, new printer, new IT staff? What if she switches printers? What version of Sage?


  • 3.  RE: Going on my 3rd hour of an FRX support call (about

    Posted 02-10-2016 10:05
    I've asked the same questions and so far nada for answers


  • 4.  RE: Going on my 3rd hour of an FRX support call (about

    Posted 02-10-2016 10:10
    Also send them a quote for Sage Intelligence....