Sage 100

GOD SPARE ME FROM CLIENTS WHO WILL NOT SHUT UP WHILE I'M TRYING TO EXPLAIN SOMETHING TO THEM!

Amen.

Deliver us Oh Lord!

Hallelujah!

Thank Heaven for the mute button when one of 'those words' needs to escape.

I was on one of those calls once where the other person's mute button wasn't working and they didn't know it. Very funny.

That's exactly why I bite my tongue or pinch myself - I don't trust my mute to not fail me at a VERY important moment...

HEHE. Oh man @BethBowers - you just made me laugh my drink out through my nose. Too funny. Hang in there!

@PeterWolf - hope it didn't go down between the keyboard keys. Day from Hell. To quote Manhunter (and the original Hannibal Lecter) - ""Kill them. Kill them all.

It is as if their ears plug as they speak. Nothing,,,,,nothing (uh hm, excuse me, wait, stop, please stop!) stops them - and the diatribe continues until the end.

That is one advantage of billing by the hour. Speak on, oh customer... :) I once learned a proverb; ""It's the empty wagon that rattles the loudest

Lol! Right there with you my friend!

The worst is when a client calls and says they have a ""quick question"" and you are on the phone with them for an hour. They always seem to say ""and one more question"" just as you think you are done :)

I am with @ClarkWalliser billing by the hour has some merit.

Yes, while it does have some merit, switching people to service agreements makes much more sense. First, you lock in the cash flow. It is constant and it is something you (AND the client) can budget for. These clients tend to call you more frequently so the problems are smaller and more manageable. They TRUST you so the relationship is more valued partner and not adversarial. There is less defending your work and more promoting their bottom line. One service agreement in hand is worth two (or more) hourly billing clients in the bush...... My 2012 goal is to move more clients toward the service agreement plan. Life really is MUCH easier!!!!!!

Damn Jeff! Did Kless hack your SocialCast account?

Actually, there are a few flavors of Kool-Ade that agree with me! Honestly, the hardest part of converting clients to this program is having the TALK with them. Pick the ones that you have a good working arrangement with first. It is all about asking! Yes, there will be accounts that you get the pricing wrong but there will be others going the opposite way.... Just like insurance!!!!!! What you will find out is that you don't have to deal with butt hole clients. You just fire them!

And it was a dead giveaway when you didn't mention unethical Marxists. Or sing a Billy Joel tune.

Or a tune from Pippin????