Solved. The new "Sage Reporting" font in v2020 is the culprit. The end user is working remotely via the VPN / RDP using a laptop that Sage 100 v2020 was never installed on, thus, the Sage Reporting font is not on his laptop.
Since Crystal renders the reports on the client computer, the Sage Reporting font needs to be installed on his laptop. The resolution is, to open Control Panel, Fonts, on a computer with Sage 100 v2020 installed and copy the Sage Reporting font (SageReporting.ttf) to the Control Panel, Fonts folder on the computer it is missing on.
Because the Sage Reporting font is not installed on Windows by default, I imagine this issue is going to be common.
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Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary
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Original Message:
Sent: 05-13-2020 15:17
From: Kevin Moyes
Subject: Gibberish Printing Reports from Sage 100
Any of the fonts used in the reports that print gibberish. Beth is probably referring to the "Sage Reporting" font that Sage added (for narrow printing) but I have seen bad output with what should be standard Windows fonts (TNR, Arial, MS Sans...) that somehow became corrupted.
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Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
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Original Message:
Sent: 05-13-2020 15:11
From: Doug Higgs
Subject: Gibberish Printing Reports from Sage 100
What font should I be looking for that would be missing?
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Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary
Original Message:
Sent: 05-13-2020 14:29
From: Kevin Moyes
Subject: Gibberish Printing Reports from Sage 100
Is there a missing font on the machine?
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Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
Original Message:
Sent: 05-13-2020 14:28
From: Doug Higgs
Subject: Gibberish Printing Reports from Sage 100
Thanks @Kevin Moyes I know how to do that. The issue is I don't know which ones or how many of these are messed up. I certainly don;t want to have to change the Report Info for every report, but it may come to that. We tested some random Inventory reports and some work and some don't. Also, I tested the inventory valuation report and compressed print doesn't work but not compressed (landscape) works fine.
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Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary
Original Message:
Sent: 05-13-2020 14:10
From: Kevin Moyes
Subject: Gibberish Printing Reports from Sage 100
To reconvert a report click File - Summary Info and delete they Keywords then save. There should be a prompt the next time it is used to convert...
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Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
Original Message:
Sent: 05-13-2020 14:05
From: Doug Higgs
Subject: Gibberish Printing Reports from Sage 100
Update - I believe I know the root of the issue and am searching for the solution. It appears something went awry with the Crystal Reports converter. If I copy over the inventory turnover report from v2015 and then and yes to the prompt to convert the report, the report prints fine. Some of the other reports that produce gibberish must of not fully converted. Trying to figure out the best way to re-convert. The MASCR.EXE program thinks the reports were already converted.
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Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary