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  • 1.  Getting an error installing Sage Exchange Desktop

    Posted 09-14-2018 06:33
    Getting an error installing Sage Exchange Desktop on one PC - uninstalled .net and Sage Exchange and let Sage Exchange Desktop reinstall it - still getting error. Logged in as administrator and ran ""as administrator"". The install generated an error log. Does anyone know how one gets support for this - since the customer is not processing credit cards, only using the ""vault"". is it Sage or Paya ? Thanks


  • 2.  RE: Getting an error installing Sage Exchange Desktop

    Posted 09-14-2018 06:34
    https://support.paya.com/44618-sage-exchange-not-done/316260-sage-exchange-faq


  • 3.  RE: Getting an error installing Sage Exchange Desktop

    Posted 09-14-2018 07:12
    Jeff, I had a similar situation with one of our clients. I called Paya support directly (800) 261-0240, press #1, then #1, then #2. It took a few times, but they were able to address the issue and get the Sage Exchange Desktop working.


  • 4.  RE: Getting an error installing Sage Exchange Desktop

    Posted 09-14-2018 07:17
    Thanks - will try Paya directly


  • 5.  RE: Getting an error installing Sage Exchange Desktop

    Posted 09-14-2018 07:38
    Please post back any notes from the call so we can keep track of what the fix is for tough installs of Paya Exchange. TIA


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