Sage 100

Gee, sure hope my account isn't suspended as my partner care expired yesterday.......... Requested an invoice today for it. This is what I received back. Thank you for your email. Please note our department is experiencing an unusual high volume of requests. Please allow 1 to 2 business days for a response. Please note that every effort will be made to respond sooner. If this is an urgent request, please mark your email Urgent for immediate assistance. You may use the following resources for further assistance: psr.irvine@sage.com; www.sageu.com and/or www.sagenorthamerica.com Thank you! Anne Seidel Sales Operations Specialist-PSR Sage

Marking it ""Urgent"" is the same as using the ""!"" on an e-mail for High Importance. We all ignore those. Of course, now everyone in Oasis will mark all their e-mails to Sage as ""Urgent"".

I had this same experience a month or so ago. I was like, really?? I didn't even get a notice. All was worked out in the end but it was yet another incident of me wasting time helping Sage figure out their system...

*Urgent* Yes, we experienced the same situation and were able to renew without penalty.

Actually, not sure what there is to lose in the short term. I don't do Atlas, they rarely call me. Life is good!

It's a PSR. The only way I can get ours to call me is if I complain to someone else. THEN she calls, and complains about how busy SHE is.

Speaking of Sage calling, I had a call from Tom MIller yesterday out of the blue.

And??? Was he calling about Peter?

No, contrary to the impression that Peter's name comes up in every Sage conversation, he was not mentioned. And I'm not one to name drop, except for little comments about getting a call from Tom Miller. He wanted to know my experience working with one of the sales managers at Sage they are considering moving to the partner growth group for X3. Surprise, they're putting more resources into X3.

I got a call from Sage University saying my email address was invalid. I called back with portal on screen and explained it was correct there if she needed to look it up.. She then sent an email asking me to verify my email and account number. They will be sending some certification email next week. Hope they wrote down my email address somewhere.

Thanks for the reminder - I bet I've expired to. Whatever became of just sending an invoice out each 9/30 - that seemed to work and you didn't have to use a specific version of IE in order to login and pay it.

I give up after 15 minutes of poking around that disaster of a Sage University site - where is the link to pay the next year certification?

Actually, I did get a reminder several weeks back A quote for the $1000 reseller fee. Now I want an invoice to pay! When I get it, I will settle it on the 25th of the month when I pay my other Sage invoices.

I too got a call saying that an e-mail they sent to me came back undeliverable even though the e-mail address was valid. Seems like they were having some issues on their end.

Mine was to expire in July. I sent the check 7/11. They had no idea what it was for - even though I included the renewal notice with the payment - and they put it as a credit on my account. Received a call towards the end of August that it had expired so they asked for another check - which was now more. They asked if the MN sales tax had increased. I said no, but the second amount did include one of our local taxes that the original one had not included. Why they couldn't use the credit on my account, I have no idea. ""It'd be simpler if you just sent another check. You can apply the credit on your account to future invoices.

It seems Sage needs a basic accounting system.

I think I would invest my money into training. I think what they have will do a lot if only the people using it knew how. The turmoil within Sage has got to be incredible.

@JeffSchwenk - that's exactly the same repsonse I had after I'd begged for an invoice two weeks in advance of my partner renewal date, paid it and then recevied an email saying I hadn't renewed. It took them 10 days from date of cc payment to process it. It's not just that they can't send out renewals, they can't even record the payments for them.

We had a customer who charged it at the end of July and it didn't show as paid until 10/18. Our client care guy (whatever his title is/was) had to submit a support ticket to get it resolved.

Thanks for reminding me to check on that again @MoiraGoggin!

happy to help

I'm visualizing something similar to Studio 54 where the IRS found garbage bags of cash, only Sage would have bags of checks.

Took a second follow up e-mail yesterday but I know have my partner renewal invoice............ Now I have to figure out what silly certifications I need to pass. Visions of last months kidney stone dance in my head!!!

Too many good comments here to respond to them all. My question is: I have 9 certified consultants that need renewal but now that CCs don't get their own calls ... what exactly are we paying for with certifications? I'm not trying to be flip here - it's a legitimate question. Why do I need any more CCs than the bare minimum needed to be a Solution Partner?

You would actually TRUST your consultants to work without supervision at a client if they aren't CERTIFIED????

Yes. So ... going back to my original question ...

The last I looked at the rules, you only had to have one certified employee for each area. Save your money.

To quote Dogbert, ""I summon the power of certification...now what?

Question - will Sage support talk to the ones who aren't certified?

They rarely talk to those who are certified......